- Cowan Automotive Inc
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We are highly recommended by verified reviews
Cowan Automotive Inc
785-232-0571
520 SW 10th Street
Topeka, KS 66612 39.041966 -95.698227
http://cowanautomotive.mechanicnet.com/
785-232-0571
520 SW 10th Street
Topeka, KS 66612 39.041966 -95.698227
http://cowanautomotive.mechanicnet.com/
4.95/5.00 average rating
91 reviews
91 reviews
[ Write a Review ]
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| I very much appreciated the honest service and attention to accurate repairs that was provided when our car was stranded in downtown Topeka. I felt you treated us fairly. |
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| Fast and friendly |
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| We trust your work on our vehicles, and we trust that your establishment won't try to rip us off. Thank you |
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| I appreciated your being able to fit me in on my tight time schedule. Thank you for also printing out the estimates on work so I can plan and budget. |
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| Very Friendly service and gave me the exact information I needed to decide what to do with my vehicle. I felt they had the knowledge to complete the work and the price was in line. They also furnished a ride to work and back. |
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| I was pleased with the work on my car. I had been given an estimate of $526, but they were able to look around for the part and got it for less. |
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| I always feel that my best interest is at heart when I have my car fixed at Cowan. This is really what I need, because I don't know much about repairs. I can feel confident that was is being done needs to be done. |
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| Great job as always. |
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| The Cowan group does a great job with all the work I have ever had done. They back all they do as well, I had to take my Jeep back one time after a repair and they found a faulty part. They replaced the part at no charge for the part or labor. You can trust what they tell you and stand behind their work. |
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| Henry was very kind and thorough and I appreciated him explaining things to me and my husband. I was disappointed that I was charged $20 for a tire rotation, however. That has never happened to me anywhere before. I wanted to make Cowan my new go-to place b/c it's near my work but I don't know if it's worth $20 every time I get my oil changed.... |
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| Service was good and I was happy about the fact that there is a shop right next to my home. However, my father is a mechanic and he told me I was being ripped off so I called back and was assured by the guy I left my car with that the price you guys were charging me was comparable to other shops & I didn't need to shop around. Post service I got two other quotes from reputable shops to make sure the price was comparable as I planned to continue using your services, however, I was sad to find out I was ripped off ): Both quotes came in & around the $240-280 range for the same service, which you charged me $474 for. |
| Shop Comment I'm sorry to hear you feel as though you were ripped off, as I assured you we do not operate in that manner. I actually encouraged you to shop around after our conversation because I found your acquisition hasty and ill-informed. Unfortunately prices you can find on the internet aren't the same as ones you find in town from reputable suppliers. I searched and found the absolute best deal on that multi-function switch I could that day. Where some other suppliers were still double in cost. Also, I believe you're forgetting to mention that we waived the diagnostic fee for testing all the electrical circuits and finding out the cause of your issue in the first place, or that there were multiple bulbs replaced as well. The only one you were charged for being the low beam head light. Sad to see this review coming two weeks after the repair and shortly after we couldn't break away to jump start your car in the middle of our lunch hours just last week. We've also started your car before when your starter was locked up, helped you get back on track that day and diagnosed why it wouldn't start. We didn't charge you anything to come start it at your door step, nor did we receive the opportunity to fix it later. With every chance to refuse service prior to work being completed, if you truly felt like you were being ripped off? You could have ceased the repair. We diagnosed your problem, gave you a ride to work, fixed the issue, and got your car back to you in the same day. I'm sorry to hear you're still unsatisfied with our services. Thank you for the opportunity to provide you with professional automotive care. |
